Shipping Policy

Processing Time:

We need 1 to 3 business days to process your order. If any unexpected delays occur, you will be notified by email. Thank you for your understanding.

Shipping:
The delivery time for your order is 5 to 7 business days. You can easily track the progress on our website using Track & Trace.

Shipping Costs and Delivery Times:
For in-stock products, the total delivery time is 6 to 10 business days. Below are the estimated delivery times and shipping costs per country:

Country Carrier Shipping Cost
Switzerland Swiss Post Free

Estimated Delivery Times by Status:
The current status of the product is displayed on each product page.

Status Meaning Delivery Time
In Stock Item is available in our main warehouse and can be shipped immediately. approx. 6-10 business days
Delayed Availability Delivery is delayed, possibly due to high demand. approx. 10-20 business days
Out of Stock Item is out of stock, no information on delivery time available. Not available

Order Confirmation and Tracking:
Once your order has been shipped, you will receive a confirmation email with your tracking number. The Track & Trace system will be activated within 24 hours, allowing you to track your shipment through the "Track Your Order" page.

Return and Refund Policy:
For more information on return options and processes, please refer to our Return and Refund Policy.

Damaged or Defective Product:
If the product was damaged during transit, we will offer you a free replacement or refund. Contact us at support@kleider-haus.com

My Package Is Lost, What Should I Do?
If your package is lost during transit, you can choose between a free replacement or a refund. Contact us at support@kleider-haus.com.

Payment for Your Order:
We offer various payment methods such as Visa, Mastercard, American Express, Ideal, and Maestro. All payment methods on kleider-haus.com are SSL encrypted to ensure a secure payment environment. For more information, visit the "Payment Methods" page.