Refund Policy
Important Information
Our return policy allows you to return products within 30 days. Refunds are processed within 5 business days. No restocking fees are charged. If you are dissatisfied with your order for any reason, please contact us. At Kleider-Haus, we strive to ensure complete customer satisfaction. If you have concerns about shipping or a product, please get in touch, and our team will be ready to assist you immediately.
How can I return an order, either fully or partially?
Items can be returned within 30 days. A full refund for your order will be processed within 5 business days after we receive the goods. However, return shipping costs are non-refundable.
Please follow these steps to return your items:
- Register your return by sending an email to support@kleider-haus.com.
- Our customer service team will send you the return form.
- Ship the return; the customer is responsible for the shipping costs.
- You will receive your refund within 5 days after we receive the goods.
Order Cancellation:
An order can only be canceled within the first 30 minutes after it is placed. After this period, cancellations are no longer possible. Please email support@kleider-haus.com within the first 30 minutes if you wish to cancel your order.
Receiving Damaged Goods:
If you receive damaged goods, please contact us within 30 days of receipt. Send us an email with a photo of the damaged item for quicker resolution. We will replace the damaged item with the first shipment free of charge, but we do not offer refunds. If the item is still damaged after two attempts, we will issue a refund.
Errors or Issues with the Product After Use:
For manufacturing defects or issues after use, you can contact us at support@kleider-haus.com for further assistance.
Receiving the Wrong Item:
If you receive the wrong item, please contact us at support@kleider-haus.com for a free correction.
Frequently Asked Questions About Our Return Policy:
What is the return period?
You have 30 days from the date of receiving your order to return a product.
When will I receive my refund?
Once we receive and inspect the undamaged items, the amount will be refunded to the original payment method. Please contact us with your tracking number to process the refund.
How can I contact you?
For support, please email us at support@kleider-haus.com. We guarantee a response within 30 minutes to 24 hours.
I received a defective order; what should I do?
Please email a photo of the defective item for faster assistance.